We are delighted to inform you that we are upgrading our online banking platform very soon. This upgrade will bring numerous benefits to enhance your banking experience. Below are some frequently asked questions to help you understand what this upgrade entails and how it will benefit you.
十大彩票游戏平台为什么要做这个升级?
- 增强功能: Enjoy new and improved tools for managing your accounts.
- 改进的可用性: Enjoy a more intuitive interface designed to make your online banking experience smoother and more enjoyable.
- 先进的安全: Benefit from robust security measures to protect your personal and financial information.
While your banking experience should be intuitive and easier than ever to use, here are some frequently asked questions you might want the answers to:
1. To block or unblock your card, go to the ‘Cards’ section in the left menu upon login
2. You’ll reach the cards overview page where you can see a list of all the cards you possess and the associated accounts they belong to (you may use the filters available to look for a specific card)
3. 一旦你确认了你要找的那张卡, click on the ‘Status’ toggle button on the bottom left of the card tile
4. A ‘Block/Unblock Cards’ panel will appear to confirm your decision to block your card
5. 点击“封号卡”继续封号卡
6. After the process updates, you should notice the ‘Status’ changed to “Inactive”
7. To Unblock, please perform the same steps listed above, but ensure the action is for “UnBlock”
1. 设置旅行通知, go to the ‘Cards’ section from the left menu (desktop) or use the ‘Navigate to’ search bar on the top of the screen
2. 您将被带到卡片概述页面, where you will find the option under Related links on the right side
3. 您将被带到旅行通知页面
4. Enter one or more travel destinations by clicking on “+ Add location”
5. Enter the start date and end date of your notice period in their respective fields
6. Now, select the cards that you would like to set a travel notice for
7. The travel notices will appear in the “Travel itineraries” tab
是的, you will need to update to the newest version in order to continue accessing online banking through the app. Once update is complete, you will need to re-enter your login credentials.
1. To obtain a check copy, find the specific transaction in your account history
2. Click on the orange arrow on the left-hand side of the dollar amount of the transaction in question
3. Click on the blue font or ‘Check #,’ ‘Amount,’ or ‘Reference #’
4. In the Check Image window, select “Print” in the upper left-hand corner of the window
5. Select your printer and complete any other relevant options
6. 点击“打印”
1. 查看您的支票存款历史, use the ‘Navigate to’ search bar on the top of the screen and enter ‘Transaction 搜索’
2. 您将被带到交易搜索页面. 在这里, you can enter check details and click ‘Additional 搜索 Options’ and chose ‘Check’ for the category
3. You can also enter Account, Amount or dates to search for specific transactions
4. 在选择帐户时, 那个账户的支票存款记录, 如果有任何, 会在那里展示吗
1. To activate a new card, click on the ‘Cards’ option in the left menu upon login
2. 您将被带到卡片概述页面, where you’ll find the option under Related links on the right side of the screen
3. You will be taken to a new page to Activate your new card
4. Enter in the desired card’s sixteen-digit number and click ‘Activate’
5. 您的卡很快就会被激活
1. To stop check payments, click on the ‘More’ option in the left menu upon login
2. On the “More options” page, you’ll find the “Stop Payment” option
3. On the stop check payments page, select the relevant account number
4. Next, select the number of checks you’d like to stop payment for. For a single check, enter the appropriate check number, amount, and an optional note. For a series of checks, enter the check number of the first and last checks of the series
5. Click to accept the terms and conditions and hit Stop payments
6. 你的请求将被处理
1. To view stop check payment history, click on the ‘Accounts’ option in the left menu. 您将被带到帐户概述页面
2. On the right hand side menu, find the “搜索 for a Transaction” field
3. Type “Stop” in the 搜索 for a Transaction field and hit Enter
4. You’ll be taken to the Transaction 搜索 page with your search results
1. Sign in to your mobile app and click on ‘Payments’ on the bottom menu
2. 选择“支付账单”，然后点击“继续”
Please contact the Service Center at (415)775-5377 directly to request your replacement
1. Ensure that the destination account is correct in both the initial mobile deposit screen as well as the submission screen
2. Ensure that both the front and back images of the check fit in the camera parameters
3. Ensure that the check is signed by the Payer and by yourself, the depositor
4. Ensure that your account number is written on the back of the check